About the Team Behind the Petful Shop

That's us — Gayle and Doug.
That’s us — Gayle and Doug.

The first thing you should know about us is we’re not some big corporation. The online shop of Petful is just a mom and pop store — literally.

The good news is, that means we can really focus on our customers.

We are Gayle and Doug Hickman, from a small community in South Carolina. Living in a rural area has given us the opportunity to get close to many different animals.

In past years, we have raised quite a variety, including dogs and cats, of course, but also rabbits, goats and chickens, just to name a few. Right now we have a spoiled but adorable chihuahua named Angel.

Why are we running this store? Because we love pets, and after much thought we decided to venture into something we feel we will both enjoy. This sort of business will not only be beneficial to us, but also to the many pets and their people.

High-Quality Pet Products

We worked closely with Petful to come up with a selection of high-quality merchandise for this store. Every single product you see here has been approved by Petful!

We believe that you’d rather not order some cheaply made toy that could pose a real danger to their dog or cat. When you order from this site, you’ll know it’s a good product — at a great price.

Shipping Policy

We built our shipping policy around a simple idea: You’ll save money when you buy more. In fact, shipping is FREE when you buy $59 or more worth of products from us. Even if you don’t quite hit that amount, we can ship multiple items in one convenient package, which saves you a few bucks.

Find out more about our shipping policy.

Don’t forget that, with every order, you’ll earn Paw Points.

Refund Policy

We understand that customer satisfaction will make or break us, so we take it very seriously. We want you to feel confident ordering from us, so here is our amazing refund policy:

If you are unsatisfied for any reason, we will refund 100% of your payment when you return the merchandise to us in its original packaging within 30 days.*

If you have any questions or comments, don’t hesitate to contact us.

—Gayle & Doug

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*If a product was defective or damaged, we will exchange it at your request and pay for the new shipping charge to send you the exchanged product. We will refund the purchase price on any returned order; however, we are unable to refund the original charge for shipping, handling, gift wrap, and/or other charges. All shipping costs are paid by the customer, except as noted.